I bought HP Driver Detective and Paretologic applications on my HP Pavilion in the last year, both of them told me that I should update my HP photo smart series in the last week, I did so and reboot my pc. On startup I get a error message: hpqthb08.exe Common Language Runtime Debugging Services

    Application has generated exception can’t handle

Process id=0x5b5 (1461), Thread id=0x6bc (1724)

I restart my pc several times, this error message window pop up every time.Please advice,thanks.

Answer:

The file Hpqthb08.exe belongs to the HP Image Zone or HP Photo smart Premier applications, both of them are installed with HP printer software, they automatically load when windows startup, but it isn’t an essential application, it is not necessary to load with Windows. Some pc users also encounter the below error messages:

1)

Hpqthb08.exe .net framework initialization error: unable to find a version of the runtime to run this application

2)

Hpqthb08.exe – NET Framework initialization error. To run this application you first must install one of the following versions of the .NET Framework: v1.1.4322

you can disable hpqthb08.exe and remove it from windows startup without affecting your windows system. Of course, there maybe other hidden problems such as spyware or Trojan infection that is causing your window’s errors.

Please following the below steps to fix hpqthb08.exe errors:

A) click "Start" and click "Run" And then input "msconfig" (without quotes) press "Enter" .

B) Select the "Startup" tab and uncheck the checkbox of "HP Image Zone" or "HP Photo smart Premier" then Click "OK"

C) Install wise pc doctor and use wise pc doctor to fix the damaged files and registry key of HP Image Zone in your windows system

D) Reboot your computer.

This will prevent HP Image Zone run automatically, if the above steps don’t work, please use avast anti-malware in windows SafeMode to remove hidden virus or malware and then run wise pc doctor to restore the damaged registry values and files.

More details:

How to get rid of Hpqthb08.exe virus(Trojan，worms) automatically?

You will need to download and burn into CDROM several programs on clean PC or copy them to USB Disk to remove virus. Here is the instruction:
Step A: copy the below programs to USB disk (you can use an MP3 player) or Burn them to CD:

1. Avast Pro Antispyware software(free of charge) .Please download with this Download Link.

2.Wise PC Doctor:with this download link to restore damaged registry values.

You might want to download BitDefender Anti-Virus as alternate scanners.

Step B: Restart your computer. At this point you need to gently Press the F8 key repeatedly when you find the startup menu, Select the option “Safe Mode with Networking” by using the arrow key, then press Enter key on your keyboard , and your computer will start into Windows Safe Mode.

Step C: Now you need to install Avast Pro Antispyware on your computer, When the program is installed， your need update its database to the latest, then reboot your computer to make the program fully functional, Go Step B to reboot your computer into Safe Mode and do a complete scan for your computer .

NOTE:

(1)In case you have some problems running Avast Pro Antispyware, you may rename the downloaded file name to explorer.exe or iexplore.exe. After that double click the download file and follow the install steps.

(2) Please make file extension show before renaming download file.

Step D: After finish the full scan, click "Show Results" and be sure that the important data aren’t removed and infected. Select or ignore the scan result and click "Remove Selected" button to get rid of the virus and malwares. Avast Pro Antispyware will give you a report to indicate all operations for this scan. It can be saved as you want. Restart your computer and the Avast Pro Antispyware will get rid of all virus or malwares which are detected before.

Step E: How to erase bad registry? Please install Wise PC Doctor– the best PC cleaner can easily fix your broken registry values and restore registry values.

Why Wise PC Doctor should be used?

As we all know, virus, Trojans and Malwares make the computer breakdown by destroying and modifying the registry values so that the computer will not run normally.

After the virus, Trojans and Malwares are removed, the registry remains to be destroyed or modified, therefore the computer’s system still has some problems. That’s why you really need to fix the registry. Furthermore, some virus, Malwares and Trojans leave many dll data in the registry and this may cause damaged DLL errors and also have an effect on the computer’s system performance.

In any other case Uninstall or install software may make your registry database fragmented, with corrupted, harmful and obsolete files. Do a complete scan for your computer by Wise PC Doctor at this moment.

Step F: Run Wise PC Doctor to repair your computer:

1. Install Wise PC Doctor.

2. Click "One-Click Fix", do a complete scan for your computer.

3. Click “Repair All” then fix all detected problems.